Privacy Policy

A-Length Hair Extensions (“A-Length”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices available to you regarding our use of your information. By using our website at a-length.com (the “Site”) and our services, you agree to the practices described below.

1. Information We Collect

We collect information you provide directly to us when you create an account, place an order, apply for our Ambassador or Distributor program, contact our support team, or subscribe to marketing communications.

• Identity & Contact: name, email address, phone number, shipping and billing addresses.
• Account Credentials: username and securely hashed password.
• Order & Payment Information: products purchased, transaction amounts, partial payment-method details (we never store full credit-card numbers — these are handled by our PCI-compliant payment processor).
• Business Information (Ambassador / Distributor applicants): company name, business license, tax ID, industry experience.
• Communications: messages, notes, and support requests you send us.
• Technical & Usage Data: IP address, browser type, device identifiers, pages visited, referring URL, and date/time stamps.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders, manage your account, and provide customer service.
• Verify Ambassador/Distributor applications and apply tier-based pricing.
• Send order confirmations, shipping updates, and other transactional communications.
• Send marketing communications (only with your consent — you can unsubscribe at any time).
• Detect, prevent, and address fraud, security issues, or technical problems.
• Comply with legal obligations and enforce our Terms of Service.

3. Cookies & Tracking Technologies

Our Site uses cookies and similar technologies to recognise you, remember your preferences, analyse traffic, and personalise content. You can control cookies through your browser settings; disabling them may limit Site functionality (for example, the shopping cart will not remember items between sessions).

4. Sharing Your Information

We do not sell your personal information. We share it only with trusted service providers who help us operate our business, and only to the extent necessary to perform their services:

• Payment processors (Stripe, PayPal, etc.) for transaction processing.
• Shipping carriers (UPS, USPS, FedEx) to deliver your orders.
• Email service providers for transactional and marketing emails.
• Analytics providers (Google Analytics) for aggregated, non-identifying traffic insights.
• Legal authorities when required to comply with valid legal requests.

5. Your Rights

Depending on your location (California, EU, UK, or other jurisdictions), you may have the right to access, correct, delete, or port your personal data, or to opt out of certain processing. To exercise any of these rights, contact us at privacy@a-length.com and we will respond within 30 days.

6. Data Security & Retention

We use industry-standard administrative, technical, and physical safeguards (encryption in transit, access controls, regular security audits) to protect your personal information. We retain order and account data for as long as your account is active and as required by tax, accounting, and consumer-protection laws.

7. Children’s Privacy

Our Site is not directed to children under 16. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us so we can delete it.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Last Updated” date at the top will indicate when revisions take effect. We encourage you to review this page periodically.

9. Contact Us

Questions about this Privacy Policy or how we handle your data? Reach out anytime:

A-Length Hair Extensions
Email: privacy@a-length.com